About NeSDA

In the United Nations e-Government Survey published in 2018, where a 193 member countries were assessed, India was placed 96th in the e-Government Development Index. There was a significant improvement in its rank from that of 2016, where the country was placed at a rank of 107.

For a nation which takes pride in using digital technologies and innovations for providing government services to citizens as well as businesses and with many well-established service delivery mechanisms across its various States and UTs, this rank can be enhanced further.

While there has been many successful initiatives undertaken by Central Ministries and State /UT Governments to improve overall e-Government development, it was also necessary to evaluate the overall efficiency of service delivery mechanism from a citizen’s perspective. The study was formulated to bridge this gap and help cater to a common evaluation framework that is built on global standards which could measure the depth and efficiency of existing e-Governance service delivery mechanisms of the nation. Thus the National e-Governance Service Delivery Assessment (NeSDA) framework was conceptualized and launched in August 2018. The framework primarily assessed all the service portals (State/UT and Central Ministry service portals) on 7 key parameters namely Accessibility, Content Availability, Ease of Use, Information Security & Privacy, End-service Delivery, Integrated Service Delivery and Status & Request Tracking , and across six sectors namely Finance, Labour & Employment, Education, Local Government & Utilities, Social Welfare (including Agriculture & Health) and Environment (including Fire) sectors.

State UT Sector

Services

 

Central Ministry

Services

Finance

13

 

Ministry of Agriculture

4

Labour & Employment

7

 

Ministry of Environment, Forest and Climate Change

2

Education

4

 

Ministry of Finance - CBDT

5

Social Welfare, Health & Agriculture Services

10

 

Ministry of Finance - CBIC

2

Local Governance and Utility Services/Vehicle

15

 

Ministry of Health and Family Welfare

2

Environment & Fire

4

 

Ministry of Human resource Development

2

Total Mandatory Services

53

 

Ministry of Labour & Employment

5

 

 

 

Ministry of Rural Development

2

 

 

 

Ministry of Social Justice and Empowerment

1

 

 

 

Total Mandatory Services

25

The State/UT portals were assessed only on Accessibility, Content availability, Ease of Use and Information Security & Privacy parameters. The State’s/UT/Central Ministries Portals’ and Service Portal’s performance across sectors were further classified based on their adherence score into Top Performers, Leaders, Aspiring Leaders and Emerging Leaders.

Parameters

State Services

State Portal

Ministry Services

Ministry Portal

Accessibility

19

11

19

11

Content Availability

12

9

12

8

Ease of Use

11

13

11

13

End-service delivery

5

0

5

0

Information Security and Privacy

8

9

8

9

Integrated service delivery

14

0

14

0

Status and request tracking

8

0

8

0

Total

77

42

77

41