Welcome to NeSDA Citizen Survey
National eGovernance Service Delivery Assessment (NeSDA) is an initiative by the Department of Administrative Reforms and Public Grievances (DARPG) which will be used to assess and benchmark e-government development and public service delivery efficiency in India at a state/UT level. This assessment framework will be used as a benchmarking tool to evaluate common services provided to citizens (G2C), business users (G2B) and government (G2G) departments under focus sectors of Finance, Labour & Employment, Education, Social Welfare (including Health & Agriculture), Local Govt. & utilities and Environment of 29 states, 7 Union Territories (UTs). The overall goal of the study is to promote participation of all departments and ministries at state/UT and central level to adopt the e-government framework in their day-to-day functioning to reinforce Minimum Government and Maximum Governance.
Why Citizen Survey
The purpose of this survey is to gain insight on the citizens’ experience in availing e-services from their respective States/UTs. Accurate and relevant data from citizens and the meaningful analysis of the same will help States/UTs to chart a course for the future. The aim of the survey is to deploy the research findings in improving e-service delivery efficiency by sensitizing and promoting participation of all departments and ministries. The end goal is the adoption of the egovernment framework in their day-to-day functioning.
This survey would take 4-6 minutes (Approximately) to complete.
* Indicates mandatory
- Your participation in this research study is voluntary.
- The data collected is stored in a password protected electronic format.
- Your survey responses will remain anonymous.
Citizen Survey – Citizen Services Questionnaire
From which State’s/UT’s online government portal have you availed an e-service from? *
Kindly tick/mark the e-services you have availed from your respective State/UT online government portal *
Rate the following for the assessment of e-governance services *
Criteria for Assessment of E-Governance Services
Would you choose E-Governance Services or Manual Services when it comes to cost, time and effort: *